Rss

  • youtube
  • linkedin
  • google

Complaints

I work hard to ensure that my clients are satisfied with the professional services I provide.

If, nonetheless, you are dissatisfied in any way with the services I have provided and wish to complain, here are the details of my formal complaints procedure, which is in line with the complaints procedure operated by my Chambers.

  1. The first step is to raise the matter with me direct, or with my Chambers. Please refer to my Chambers’ complaints procedure, a copy of which is here.
  2. If you are dissatisfied with my or my Chambers’ reply, you can take the matter further with the Legal Ombudsman service.
    This service – created by the government under the Legal Services Act 2007 – is free, impartial and independent. Its job is to look at complaints about legal services providers in a fair and independent way.
    The Legal Ombudsman’s website is here.
  3. your complaint to the Ombudsman must be made within six months of the date you receive a final response to your complaint from me or from my Chambers, provided the response specifically notifies you both of your right to complain to the Ombudsman and of the six month time limit
  4. your complaint to the Ombudsman must be made not later than six years after the act or omission you are complaining about; or not later than three years from the date you should reasonably have known that there were grounds for complaint
  5. you can obtain further details about making a complaint to the Legal Ombudsman, including guidance about the rules that came into effect on 1 February 2013, from the Ombudsman service
  6. a guide to the scheme is on the Ombudsman’s website here
  7. a useful guide to frequently asked questions about the Ombudsman’s scheme can be found on the Bar Standards Board’s website here.

Contact details for the Ombudsman Service:
post:
Legal Ombudsman
PO Box 6806
WOLVERHAMPTON
WV1 9WJ

email:
enquiries@legalombudsman.org.uk

phone:
0300 555 0333

website:
www.legalombudsman.org.uk